Features

We often get the question "What is the difference between the free version and the current version?" as regards to ChangefIT, XrefIT, and DeskfIT. Below is a comparison chart of only the most important features for both versions of DeskfIT. The full set of features can be found in the DeskfIT Wiki Registration is required at our support portal to view the DeskfIT Wiki
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Feature
DeskfIT v1.11
(free version)
DeskfIT
v2.02
Administration
  • Enables users to enter own Tickets
  • User registration not required
  • Optional Ticket authorization system
  • Vendor software incident tracking

Yes
Yes
Yes
Yes

Yes
Yes
Yes
Yes
Workflow
  • Advanced/Simplified Ticket maintenance
  • Add/remove any email recipients to a Ticket
  • Creation of single ChangefIT Project from one Ticket
  • Creation of multiple ChangefIT Projects from one Ticket
  • View ChangefIT Project details and status from Ticket maintenance
  • Addition of existing ChangefIT Projects to a Ticket
  • Advanced EZ-action function
  • Facility to add or remove email recipients
  • Notification email sent to designated Service Desk user when a new Ticket is added (by Ticket type)


No
No
Yes
No
No
No
No
No

No


Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes

Yes

Enquiries
  • Ticket Enquiries
  • Advanced Ticket Enquiries
  • Statistics
  • User Dashboard
  • Search by project
  • Ticket document attachments saved in IFS can be viewed directly from enquiries

Yes
No
No
No
No
No

Yes
Yes
Yes
Yes
Yes
Yes
General
  • You can be productive within 15 minutes of installing DeskfIT
  • English or German user interface
  • Audit Logs
  • Auto-email notification
  • Enables users to monitor own Ticket progress

Yes
Yes
Yes
No
Yes

Yes
Yes
Yes
Yes
Yes
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